Designed to help you prepare for employment in today's computerized offices.  Business Office Support/ Administrative professionals are the largest segment of the office workforce! They must know how use Microsoft Office suite of programs (particularly Word, Excel, and PowerPoint) and QuickBooks, and have customer service skills.   The administrative support professional plays a skilled role in today's (and tomorrow's) office. Today's skills require excellent customer service skills and use of technology to be able to use integrated computer software applications for organization and scheduling, document preparation, storage, and retrieval, with emphasis on electronic record-keeping.

 JOB OUTLOOK:

Business Office Support/Administrative professionals perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers. Sample of reported job titles: Administrative Assistant, Administrative Associate, Administrative Secretary, Administrative Specialist, Administrative Technician, Clerk Typist, Department Secretary, Office Assistant, Secretary, Staff Assistant. Employment secretarial, clerical, administrative assistants is projected to grow 3% within the next seven years.

Source: Career and wage information provided by Occupational Information Network (www.onetcenter.org) and the Occupational Outlook Handbook (www.bls.gov/OCO/).

 Program Courses/Topics Include:

 Digital Literacy

Digital Literacy is an essential skill in today’s technological society. This course utilizes online modules to cover topics such as: basic computer skills, using the internet safely & efficiently, Windows, and email.  Keyboarding is also included, if needed.                                                                                 

Customer Service

There is no better training investment than improving the quality of your customer service. This course prepares customer service professionals with the core skills needed to satisfy their customers — every day! Each customer contact is critical whether you have a call center, a manufacturing organization, a retail store, a service company or a distribution center.  This program features six dynamic modules to help develop and polish core customer service skills: 1) Why Customer Service Matters, 2) What Customers Want, 3) Essential Customer Skills, Part 1, 4) Essential Customer Skills, Part 2, 5) Handling Complaints and Dealing with Angry People, and 6) Customer Service as a Strategic Marketing Tool and Teams.                                              

 Building A Foundation:  Microsoft Office

This course utilizes the Building a Foundation textbook to lay a strong foundation in the key Microsoft Applications and introduce the fundamentals for Word, Excel, and PowerPoint. Students will learn how to create, modify, and save important business documents such as: letters, spreadsheets, brochures, and presentations. Students will broaden their practical skills through creating/formatting tables, using functions to perform calculations in spreadsheets, and insert charts, graphics, and video into presentations.

 Office Procedures & Technology

This course utilizes the textbook, The Office Procedures & Technology, a leading curriculum in office technology. This course focuses on the changing workplace, building critical communication skills, polishing key financial skills, managing the work/life balance, and planning a new career path. This course will equip students to be a productive and successful employee in any career path.