This is the interest list for the ALC Customer Service.

There is no better training investment than improving the quality of your customer service. This course prepares customer service professionals with the core skills needed to satisfy their customers — every day! Each customer contact is critical whether you have a call center, a manufacturing organization, a retail store, a service company or a distribution center. This program features six dynamic modules to help develop and polish core customer service skills: 1) Why Customer Service Matters, 2) What Customers Want, 3) Essential Customer Skills, Part 1, 4) Essential Customer Skills, Part 2, 5) Handling Complaints and Dealing with Angry People, and 6) Customer Service as a Strategic Marketing Tool and Teams.

This training program provides the essential skills your team needs to deliver the ultimate customer experience every time. Participants will learn what good customer service looks and sounds like, how to build successful customer relationships, how to overcome service hurdles and how to be a company hero who creates loyal, lifetime customers.

About this certification program: This course is certified by the Professional Association for Customer Engagement (PACE).

Post-course assessment, certificate and eBadge:

Following completion of the course, training participants will take a post-course assessment to demonstrate they have learned and retained the essential skills required as a customer service professional. Upon passing, participants will receive a signed Certificate of Completion and a digital eBadge.

Fee Breakdown